Privacy Policy

Privacy Policy
Personal Diagnostics Ltd respects the privacy of its customers and website users. When you contact us directly or visit our website, we will collect certain information or data about you so that we can offer our products and services to you and conduct our business in a professional manner, whether you are a prospective or existing customer. This policy explains how we keep the personal information that you share with us safe, in accordance with the current General Data Protection Regulations.

What we collect
We collect personal information directly from you or via our website forms. For example, when you place an order via our website or by phone, make an enquiry via a web form or subscribe to our newsletters. The types of personal information we collect may include your title, name, home or work contact details, telephone and email address and your mailing address.

If you sign up to our email newsletter and alerts we collect your subscription preferences and how you use our emails, for example whether you open them and which links you click on.

We collect information on how you use our website, using cookies to monitor how you use it and gather feedback in order to improve our services. We also use the information to respond to feedback and send email alerts that are requested. This data can be viewed by authorised people from the companies hosting and supporting our web site.

We do not hold payment details such as your payment card number, expiry date and security code. All payment transactions are handled through our accredited payment bureau, Elavon Digital Europe Limited, trading as Opayo. For more information about their policies visit https://www.opayo.co.uk/policies/privacy-policy.

Our website has links in our website content and on our social media platforms to enable you to visit other websites of interest easily. This privacy policy only applies to our website only and does not cover any other sites that we link to, so please exercise caution and look at the privacy statement applicable to the website in question. 

Where your data is stored and security
The information that you supply to us is held securely and strict security procedures are followed to prevent unauthorised access or use, including the use of encryption and password protection. Your data will be stored on secure servers in the European Economic Area (EEA).

Cookies on our website
Cookies are small text files of information that a website transfers to the cookie folder of the browser on your computer's hard disk so that the website can remember who you are. They help the website identify your browser and device. They perform different tasks on a website, and certain aspects of the website will not function correctly without them. If you choose to remember your login with your browser set to accept cookies, then the cookie will be retained on your computer after you log out. By logging in to the system you are accepting these cookies and if you do not want this to happen you should not use the site or delete these cookies at the end of your visit.

For further information about how we use cookies on our website please go to the ‘How we use Cookies’ web page.

Disclosing your information
Personal Diagnostics will use the personal information that you supply us with to answer enquiries or process your orders.

We will also use your data to tell you about changes to the site, new information, or products and services offered by Personal Diagnostics Ltd that we think you will find valuable. 

We will not share your information with any other organisations for marketing, market research or commercial purposes, and we do pass on your details to other websites other than Sage Pay Europe Limited who take your payment details.

Your rights
You can find out what information we hold about you and ask us not to use any of the information we collect, or if the information we hold about you is inaccurate or outdated, you can ask us to correct it. You can unsubscribe from our email alerts or change your settings at any time by selecting the ‘unsubscribe’ link that appears in all of our emails.

If you wish to contact us about your data, please let us know using the contact details below:

Privacy
Personal Diagnostics Limited
Eclipse House
Curtis Road
Dorking
Surrey
RH4 1EJ
United Kingdom 

Tel: 0044 1306 644090
Email: gdpr@personaldiagnostics.co.uk

Updated 24/01/2021